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Journal of Speech and Hearing Research Vol.39 191-199 February 1996.
© American Speech-Language-Hearing Association
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A Comparison of Conflict Tactics in the Supervisory Process

Vicki McCready 1
Joanne Erwick Roberts 2
Deborah Bengala 3
Holly Harris 4
Georgia Kingsley 5

Carol Krikorian 6
1 Division of Communication Sciences and Disorders University of North Carolina at Greensboro
2 Frank Porter Graham Child Development Center Division of Speech and Hearing Sciences University of North Carolina at Chapel Hill
3 Department of Communication Sciences and Disorders East Carolina University Greenville, NC
4 Division of Speech and Hearing Sciences University of North Carolina at Chapel Hill
5 Developmental Evaluation Center Greensboro, NC
6 Guilford County Public Schools Greensboro, NC

This study investigated three different tactics clinical supervisors in communication disorders predicted they would use in a specific conflict situation. One hundred-sixty supervisors were asked to read one of three case scenarios describing a conflict situation within the supervisory process. All scenarios depicted a student-clinician who had not completed a reading assignment requested by the supervisor. The scenarios differed only in the supervisee's response to the supervisor's question about the incomplete assignment. Subjects were asked to indicate how likely they might be to use each of 15 comments that reflected categories of conflict tactics: avoidance, competitive, or collaborative tactics. Supervisors' choice of tactics differed depending on the response of the supervisee. Overall, supervisors most often chose collaborative responses, followed by avoidance responses and (least often) competitive responses. Implications are discussed in terms of impact on the supervisory process in communication disorders.

KEY WORDS: conflict tactics, interpersonal communication, supervisory process, avoidance, competitive, and collaborative tactics

Submitted on April 4, 1994
Accepted on June 5, 1995


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